frequently asked questions

How do I purchase your products?

The most expedient way to buy one of our products is to visit our Etsy site at https://www.etsy.com/shop/westcoasteast

What if I want something customized?

Send us a note at [email protected] and let us know what you are looking for.

What is the westcoast/east policy for refunds, returns, and cancellation?

We make all efforts to ensure that the products we produce are honestly represented on our site and are of the highest quality. However, westcoast/east wants you — or the person who is receiving the product — to be pleased with the piece.

Returns will be negotiated on an individual basis. If a return is approved, the buyer will ship the product in its original condition, postage (and insurance) paid, and the price of the item (not including shipping) will be refunded to the buyer.

How are items shipped?

All orders will be sent Priority Mail through the USPS unless otherwise requested.

International orders will also be sent via USPS. We state on the customs form that the contents of the package are “leather goods,” or “tool roll,”

or “handbag.” We do not take responsibility for delays that occur in customs or VAT taxes charged upon arrival. We will provide a partial refund for packages refused due to customs.

What type of leather do you use?

We use high quality buttery soft leather for handbags and premium durable  oil-tanned leather for our tool rolls. It is normal to have scars, insect bites, wrinkles and veining on even high quality leather. These are natural characteristics of genuine leather. Our leathers will have some of these blemishes.

Our tool rolls are made with oiled leather, which appears “aged” or distressed when stretched or rubbed. This is normal and is indicative of  quality leather and makes the leather more water resistant. Marks can be easily rubbed out.

We do a finish rub all on our leather products before they are shipped, which makes the leather soft and pliable. Use saddle soap or a moist towel to clean the item.

We do not share your data with any partners or third parties. Your information is only used by us for the reasons outlined above.

 

Please contact westcoast/east if you have a question that has not been addressed in our FAQ section above: [email protected],

westcoast/east specializes in handcrafted artisan  leather goods, including tool rolls for mechanics, cyclists, artists and more. Our designs are unique, American-made and perfect for carrying all your essential tools.

Interested in purchasing one of our handmade accessories? Visit our Etsy shop.
 

Copyright westcoast/east 2018. All rights reserved.

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